When you have a question for your Directors Desk consultant, there are a number of ways to reach them, one of which is by sending a support ticket. Here is everything you need to know about the Directors Desk support ticket system.
How to Submit a Ticket
There are two ways to submit a new support request:
- Use the Submit a Support Request button directly on your dashboard
- Select the Support Requests tab in the left-hand navigation bar and click Submit New Support Ticket
Either way gets you to the same place. Fill out your request, submit it, and your consultant will be notified.
How to Track Your Tickets
The support area gives you a clear view of where things stand at any given time. You can see:
- How many tickets are open
- Which tickets are in progress
- Which tickets have been resolved
This means you’re never left wondering whether your question has been picked up or where it sits in the queue.
How to View and Reply to a Consultant’s Response
When your consultant responds to a ticket, you’ll receive an email notification letting you know there’s a reply waiting for you.
Here’s the important part: you cannot reply directly from your email inbox. All communication happens inside the Directors Desk platform. To read your consultant’s response and reply, you need to log in to Directors Desk and navigate to the Support Tickets tab.
This keeps all communication in one organized place- no lost emails, no back-and-forth across different inboxes, and a clear record of every conversation tied to your account.
Why Everything Stays Inside the Platform
Keeping all consultant communication inside Directors Desk is intentional. It means your support history is always attached to your account, your consultant has the full context of previous conversations, and nothing gets buried in an email thread somewhere.
It also connects back to the fair usage policy- the platform is your hub for everything, including support.
The Bottom Line
Submit tickets from your dashboard or the Support Requests tab. Track their status in real time. When your consultant replies, you’ll get an email notification to inform you to log in to Directors Desk to read and respond. All communication happens inside the platform, not through your email inbox.
Questions about getting started with Directors Desk? Visit directorsdesk.ca to learn more or book a demo.